The first of a series of articles to report on measurement techniques available for service/application providers which are used globally to monitor the digital experience. These techniques are used to ensure, track and ultimately improve user experience by targeting the application performance. They can be used to: Monitor the availability / downtime of computer applications […]
Doubt the performance of your ERP? Our solution: Guarantee the performance of your ERP An ERP (Enterprise Resource Planning) system is a type of software that companies use to manage their daily activities such as production, accounting, purchasing, project management, risk management and compliance, as well as supply chain operations. ERP systems can encounter a […]
The Service Desk is at the heart of the Information Systems department and, more generally, of every company process. Its reactivity and the relevance of its diagnoses will condition its overall performance. Focus on capacity management: Capacity Planning.
SD-WAN is gradually gaining its place in the enterprise network landscape. As the successor to IPsec and MPLS, SD-WAN aims to provide configuration flexibility, lower costs, and leverage the properties of each link. Does this infrastructure allow a performance adapted to the uses? 1. SD-WAN, SaaS, and mobility Office365, Google Suite, or web CRM are […]
Digital tools mean that brands can now reach customers in all situations. This ubiquity requires complete control of performance at all times and in all places. Maltem Insight Performance creates application scripts to assess the user experience. IT engineer Ana Peñalba runs these scripts, which precisely simulate the user experience, and analyzes the obtained results.
The MIP supervision tool includes an integration push & pull with softwares ITSM incident management systems such as ServiceNow or Service Anywhere. In this article, Julien Castel, Product Owner, presents the advantages of an information exchange between IT supervision and IT Service Management. What is an itsm tool? ITSM (IT Service Management) is the set […]
Since the beginning of the year, we have been working hard to enhance the MIP Solution, and offer new IT supervision features. These were developed following our client’s feedbacks and personalized requests. Feel free to contact us at Maltem Insight Performance for additional information! A better view thanks to the evolution of dashboards Insights Scenarios […]
Insurers originally opted, like banks, for a closed Information System. With the rise of InsurTech, incumbent players are now looking at “Open Insurance” using modern architectures. They are thus focusing on new businesses following a diversification strategy. The change in the insurance distribution model, which now also includes white label offers, is based on the […]
Microsoft O365 and Google Suite, leaders in collaborative tools. Within the same team or on shared projects, collaborative tools have become invaluable to optimize resources, bring transparency, and lead to efficient teamwork. Whether we are talking about solutions that favor communication or facilitate task management, they must be available and fast. Collaborative tools have thus […]
Another year is coming to an end, filled with new IT trends and innovative technologies. Many companies are well into their digital transition, whether their goal is 100% cloud or hybrid. This is why the measurement of the performance of the Information System as a whole is becoming more important, and the topics of user […]
