The ambient hyper-connectivity brings new demands to all users. In addition to the fast execution of certain tasks, the experience through the applications must be intuitive, fluid, and therefore supported by powerful tools. Digital Experience Management or DEM is different from simple network or application measurement. It allows to measure the real feeling of the […]
Presentation Maltem Insight Performance, a French player in IT monitoring for more than 10 years, launches the new interface of its unified monitoring solution called “Solution MIP”. With the MIP Solution, the managed service provider enriches its user experience-oriented platform with a new design, but also with many disruptive features. Whether it’s application, network or […]
Nowadays, almost all companies have an Information System. As the interface between teams and businesses, its performance is directly linked to the efficiency of the organization. The supervision of the IS thus becomes essential. But is this project being carried out effectively?
Within the framework of a maintenance management contract, it has become systematic to integrate a definition of service level agreements (SLA).
For several years, the cloud has been a word served up in all sorts of ways. If the cloud is theoretically renowned for its flexibility and agility, how to ensure a sustainable and serene migration in practice?
After 6 years of monitoring application, network, and user experience performance on Citrix platforms, we have taken the administrative steps to become officially certified. But in the end, why monitor your Citrix with the MIP solution?
As an expert in digital performance measurement we share our knowledge with this 4th white paper. https://www.insight-performance.com/livres-blanc/positionnez-votre-strategie-de-suivi-de-la-performance-digitale-en-5-questions/
The Service Desk technicians are the privileged interface between the various businesses and their associated information systems. The responsiveness and relevance of the Service Desk’s diagnoses will make it possible to correct any malfunctions as soon as possible. This is where the strategic report comes in: the Flash Report.
“The species that survive are not the strongest, nor the most intelligent, but the ones that best adapt to change.” Charles Darwin.
To illustrate this famous maxim, let’s take the example of the company BeMerryCorp, which belongs to the industrial sector. It has international subsidiaries (head offices, warehouses, etc.) and its service desk must therefore manage the satisfaction of employees and partners (suppliers, B2B customers).
The Service Desk is at the heart of the Information Systems Department, and more globally, of all the company’s processes. The reactivity and the relevance of its diagnoses will condition the global performance. Focus on capacity management: Capacity Planning.
