The MIP supervision tool includes an integration push & pull with softwares ITSM incident management systems such as ServiceNow or Service Anywhere. In this article, Julien Castel, Product Owner, presents the advantages of an information exchange between IT supervision and IT Service Management. What is an itsm tool? ITSM (IT Service Management) is the set […]
Since the beginning of the year, we have been working hard to enhance the MIP Solution, and offer new IT supervision features. These were developed following our client’s feedbacks and personalized requests. Feel free to contact us at Maltem Insight Performance for additional information! A better view thanks to the evolution of dashboards Insights Scenarios […]
Insurers originally opted, like banks, for a closed Information System. With the rise of InsurTech, incumbent players are now looking at “Open Insurance” using modern architectures. They are thus focusing on new businesses following a diversification strategy. The change in the insurance distribution model, which now also includes white label offers, is based on the […]
Microsoft O365 and Google Suite, leaders in collaborative tools. Within the same team or on shared projects, collaborative tools have become invaluable to optimize resources, bring transparency, and lead to efficient teamwork. Whether we are talking about solutions that favor communication or facilitate task management, they must be available and fast. Collaborative tools have thus […]
Another year is coming to an end, filled with new IT trends and innovative technologies. Many companies are well into their digital transition, whether their goal is 100% cloud or hybrid. This is why the measurement of the performance of the Information System as a whole is becoming more important, and the topics of user […]
The ambient hyper-connectivity brings new demands to all users. In addition to the fast execution of certain tasks, the experience through the applications must be intuitive, fluid, and therefore supported by powerful tools. Digital Experience Management or DEM is different from simple network or application measurement. It allows to measure the real feeling of the […]
Presentation Maltem Insight Performance, a French player in IT monitoring for more than 10 years, launches the new interface of its unified monitoring solution called “Solution MIP”. With the MIP Solution, the managed service provider enriches its user experience-oriented platform with a new design, but also with many disruptive features. Whether it’s application, network or […]
Nowadays, almost all companies have an Information System. As the interface between teams and businesses, its performance is directly linked to the efficiency of the organization. The supervision of the IS thus becomes essential. But is this project being carried out effectively?
Within the framework of a maintenance management contract, it has become systematic to integrate a definition of service level agreements (SLA).
After 6 years of monitoring application, network, and user experience performance on Citrix platforms, we have taken the administrative steps to become officially certified. But in the end, why monitor your Citrix with the MIP solution?
