The Service Desk is at the heart of the Information Systems Department, and more globally, of all the company’s processes. The reactivity and the relevance of its diagnoses will condition the global performance. Focus on capacity management: Capacity Planning.
Because the service desk is necessary to the company’s performance, it is essential to optimize its response capacity. Specific tools have been designed to facilitate its task: the Top Report Netflow is one of them. Interview with Frédéric Ribes, Service Desk Manager at Maltem Insight Performance.
Today, the performance of a company depends largely on its Information System. This is why the Service Desk is strategic. He must ensure the proper functioning of the network and applications, make good diagnoses but also… anticipate! To carry out this mission, specific expertise and tools are required. Here is our analysis in 2 steps!
You want to increase your turnover, conquer new markets, in short you want to stand out? What if one of the keys to success was (also) hidden in the heart of a more strategic pole than it seems: the Service Desk? In our next white paper, we will review this high value-added service.
Did you know that 70% of employees are disengaged*? How to give meaning to action, especially in times of crisis? How to ensure team unity and image stability in times of reorganization, transition or merger?
50% of a company’s success depends on its digital performance. How to ensure this essential performance? How does successful governance make this possible? What if ITIL best practices allowed you to achieve your goals?
Services are becoming more and more intuitive but information systems are becoming more and more complex. We have identified 5 key points necessary to master their performance. Thanks to the respect of these criteria, developed in our new White Paper, you can anticipate errors, thus avoiding that a short anomaly turns out to be dramatic for your turnover.
1 minute: that’s the height of patience in the digital world. Beyond that, the user leaves. In other words, creating the perfect digital experience is a matter of survival for the company. Let’s review everything that digital performance implies on the business side: from measuring application performance and user experience to governance.
The new grail for companies is user experience. Hyper connectivity has made us impatient people and demanding consumers. So how do you deliver a successful experience to your customers?
Why is application performance measurement necessary but not sufficient? Because if the measurement informs, it does not allow to interpret nor to anticipate.
