Insurers originally opted, like banks, for a closed Information System. With the rise of InsurTech, incumbent players are now looking at “Open Insurance” using modern architectures. They are thus focusing on new businesses following a diversification strategy. The change in the insurance distribution model, which now also includes white label offers, is based on the […]
Microsoft O365 and Google Suite, leaders in collaborative tools. Within the same team or on shared projects, collaborative tools have become invaluable to optimize resources, bring transparency, and lead to efficient teamwork. Whether we are talking about solutions that favor communication or facilitate task management, they must be available and fast. Collaborative tools have thus […]
Another year is coming to an end, filled with new IT trends and innovative technologies. Many companies are well into their digital transition, whether their goal is 100% cloud or hybrid. This is why the measurement of the performance of the Information System as a whole is becoming more important, and the topics of user […]
The ambient hyper-connectivity brings new demands to all users. In addition to the fast execution of certain tasks, the experience through the applications must be intuitive, fluid, and therefore supported by powerful tools. Digital Experience Management or DEM is different from simple network or application measurement. It allows to measure the real feeling of the […]
Nowadays, almost all companies have an Information System. As the interface between teams and businesses, its performance is directly linked to the efficiency of the organization. The supervision of the IS thus becomes essential. But is this project being carried out effectively?
Within the framework of a maintenance management contract, it has become systematic to integrate a definition of service level agreements (SLA).
For several years, the cloud has been a word served up in all sorts of ways. If the cloud is theoretically renowned for its flexibility and agility, how to ensure a sustainable and serene migration in practice?
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The Service Desk technicians are the privileged interface between the various businesses and their associated information systems. The responsiveness and relevance of the Service Desk’s diagnoses will make it possible to correct any malfunctions as soon as possible. This is where the strategic report comes in: the Flash Report.
“The species that survive are not the strongest, nor the most intelligent, but the ones that best adapt to change.” Charles Darwin.
To illustrate this famous maxim, let’s take the example of the company BeMerryCorp, which belongs to the industrial sector. It has international subsidiaries (head offices, warehouses, etc.) and its service desk must therefore manage the satisfaction of employees and partners (suppliers, B2B customers).
