IT WHITE PAPER
Are you a Service Desk Manager, looking to optimize the performance of your information system?
The Service Desk: companies can’t do without it! As a key business service, it’s at the heart of every process.
Our white paper helps you to understand that a proactive service desk plays a strategic role in your company’s productivity and performance.
Our society is undergoing major societal and technological changes which require a high level of agility to adapt to a constantly-moving market. The Service Desk has a strong connection to these changes but also to users’ needs. As a crossroads for various tools, it is also the main interface between different departments and their information system.
Its reactivity and diagnostic ability are thus at the heart of application performance and are targets to be monitored.
Because of its strategic role which is essential to the company’s competitiveness, it is now vital to support the Service Desk as it becomes increasingly important. A support system intended to switch from reactive to proactive mode, by means of a suitable performance measurement system, with a managed service.
Download our white paper, “Your Dearly Beloved Service Desk”
Your trusted third party Maltem Insight Performance (MIP)