Using RPA to improve the employee experience

Table des matières

Robotic Process Automation, what is it? 

Context

The recent study by Gartner  » Global Labor Market « shows that the IT job market is subject to employees who are inclined to change their jobs, and that there is also a shortage of developers (see the study Mulesoft by Vanson Bourne)

Beyond the health crisis, to minimize this potential salary crisis, IT companies are innovating both in their hunt for talent and in their decisions to keep their employees in place.

We can mention the traditional improvements in salary and social conditions to keep employees in place, even if certain points put forward 5 years ago have disappeared (table soccer or the presence of the Chief Happiness Officer seem to have disappeared).

HR and other recruiters have been obliged to go further by taking into consideration grievances that until now have not been given much thought: the search for meaning in work, belonging to a small team of experts rather than a large company, the 4-day week, project bonuses like the salesman … but also understanding what can reduce the pressure undergone, facilitate productivity and professional well-being (still lacking consideration/recognition)

In this desire to relieve developers, the use of low-code by other collaborators, the use of managed service on certain parts of their IT (outside their core business) are discussed, and various automations (machine learning, RPA) grow.

Maltem Insight Performance to support you

Companies are implementing RPA to free themselves from low value-added tasks.

  • Portal & Alerts. You have access to a personalized online portal for a global view of current scripts.
  • Script maintenance We manage the development, implementation, maintenance, and monitoring of scripts 24/7.
  • User-friendly No code needed, just a project! Just look at your online dashboard.
  • Alert system Benefit from an advanced alert system for exceptions via e-mail or sms.

In addition to these studies, the main issue raised by the people involved is the consideration of each person by their hierarchy. Tools, processes, methods, managed monitoring services, RPA are all areas in which Maltem Insight Performance can help you, but people need people😉

L’analyse de la performance au cœur de la gouvernance
1 minute : c’est le comble de la patience dans le monde digital. Au-delà, l’utilisateur s’en va. Autrement dit, créer l’expérience digitale parfaite est, pour l’entreprise, une question de survie.
Le Service Desk au cœur de la performance
Vous voulez augmenter votre chiffre d’affaires, conquérir de nouveaux marchés, en bref vous souhaitez vous démarquer ? Et si l’une des clés de la réussite se cachait (aussi) au cœur
Réussir votre migration cloud grâce à la mesure de performance des services
Les assureurs ont à l’origine opté, tout comme les banques, pour un Système d’Information fermé. Avec la montée de l’InsurTech, les acteurs historiques se penchent maintenant sur l'« Open Insurance

Partager

Facebook
WhatsApp
Twitter

Merci pour votre demande !

Notre équipe a bien reçu vos informations.

Un expert de Maltem Insight Performance va revenir vers vous pour échanger sur vos besoins.

Téléchargez votre guide gratuitement
Renseignez votre nom, prénom et adresse e-mail ci-dessous et recevez le document directement dans votre boîte mail.

Merci pour votre demande !
Notre équipe a bien reçu vos informations.

Un membre de Maltem Insight Performance vous contactera très prochainement pour échanger sur vos besoins et vous présenter une offre personnalisée.