{"id":14747,"date":"2022-11-04T15:22:43","date_gmt":"2022-11-04T14:22:43","guid":{"rendered":"https:\/\/insight-performance.com\/blog\/how-to-minimize-incidents-and-unite-it-teams\/"},"modified":"2022-11-04T15:22:43","modified_gmt":"2022-11-04T14:22:43","slug":"how-to-minimize-incidents-and-unite-it-teams","status":"publish","type":"post","link":"https:\/\/insight-performance.com\/en\/blog\/2022\/11\/04\/how-to-minimize-incidents-and-unite-it-teams\/","title":{"rendered":"How to minimize incidents and unite IT teams?"},"content":{"rendered":"

The role of the IT department has evolved enormously. This division, which has been in the spotlight since the impetus of the digital transition<\/strong>, must juggle negotiations with suppliers and user satisfaction<\/strong>. <\/i>What remains paramount is minimizing the risk of incidents that have a direct impact on the business, while rallying the IT teams<\/strong>.<\/em><\/p>\n

\"\"<\/h2>\n

A “slight incident” that weighs<\/h2>\n

Whether it is a network or an application problem, an IT incident can have a significant impact on an entity’s activity. On the one hand, internal users experience a drop in productivity<\/strong> that can go as far as a temporary halt of their tasks, and on the other hand, end-customers experience a loss of sales<\/strong> on online stores caused by a drop in network or application performance.<\/p>\n

Let’s remember the giant Amazon victim of a service interruption on its home page. A net shutdown of purchases over a 40-minute period resulted in a loss of $5 million, or a mere $125,000 per minute.<\/p>\n

How to prevent IT incidents?<\/h2>\n

According to a survey conducted on behalf of Avaya, 77% of companies reporting network-related incidents suffered losses of \u20ac68,438 in one year.<\/p>\n

Obviously, this amount does not reflect the reality of all entities. It does, however, serve as a reminder of the scope that a simple computer failure can have, and the value of evaluating<\/strong> it on behalf of your organization.<\/p>\n

IT performance monitoring tools<\/strong> detect errors and alert managers, while keeping a history of the data collected. In the medium and long term, this data makes it possible to ensure the capacity of the various resources.<\/strong><\/p>\n

Extracting trends, acquiring a global view of the IS, and anticipating peaks in demand are the keys to stronger IT management.<\/strong><\/p>\n

A unique tool to unite IT teams<\/h2>\n

Following a Cloud migration<\/a>, the implementation of a new tool, or a classic IT incident, end-users are demanding clear and precise explanations of what happened. This is where it is difficult to provide them with first-level information because of the need to compile data<\/strong> from various IT teams, from isolated tools<\/strong>.<\/p>\n

Application and network monitoring combined, the adoption of a unified monitoring device as a managed service dissipates intra-ISD silos:<\/p>\n