{"id":11855,"date":"2018-02-05T13:52:47","date_gmt":"2018-02-05T12:52:47","guid":{"rendered":"https:\/\/insight-performance.com\/blog\/the-service-desk-and-the-law-of-adaptation\/"},"modified":"2022-11-04T15:39:55","modified_gmt":"2022-11-04T14:39:55","slug":"the-service-desk-and-the-law-of-adaptation","status":"publish","type":"post","link":"https:\/\/insight-performance.com\/en\/blog\/2018\/02\/05\/the-service-desk-and-the-law-of-adaptation\/","title":{"rendered":"The service desk and the law of adaptation"},"content":{"rendered":"<h3><a href=\"https:\/\/www.insight-performance.com\/wp-content\/uploads\/2017\/12\/sd-evolution-infographie.jpg\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-2492 size-full\" src=\"https:\/\/www.insight-performance.com\/wp-content\/uploads\/2017\/12\/sd-evolution-infographie.jpg\" alt=\"Service desk evolution\" width=\"800\" height=\"3947\"><\/a><\/h3>\n<h3>Do you want to know how to optimize the performance of your Information System thanks to your dear and loving Service Desk? <a href=\"https:\/\/www.insight-performance.com\/livres-blanc\/cher-tendre-service-desk\/\" target=\"_blank\" rel=\"noopener noreferrer\">It&#8217;s over here!<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;The species that survive are not the strongest, nor the most intelligent, but the ones that best adapt to change.&#8221; Charles Darwin.<br \/>\nTo illustrate this famous maxim, let&#8217;s take the example of the company BeMerryCorp, which belongs to the industrial sector. It has international subsidiaries (head offices, warehouses, etc.) and its service desk must therefore manage the satisfaction of employees and partners (suppliers, B2B customers).<\/p>\n","protected":false},"author":7,"featured_media":11438,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[99],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Maltem Insight Performance: The service desk and the law of adaptation<\/title>\n<meta name=\"description\" content=\"BeMerryCorp has international subsidiaries (head offices, warehouses...). Its service desk must therefore manage the satisfaction of its customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/insight-performance.com\/en\/blog\/2018\/02\/05\/the-service-desk-and-the-law-of-adaptation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The service desk and the law of adaptation\" \/>\n<meta property=\"og:description\" content=\"BeMerryCorp has international subsidiaries (head offices, warehouses...). Its service desk must therefore manage the satisfaction of its customers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/insight-performance.com\/en\/blog\/2018\/02\/05\/the-service-desk-and-the-law-of-adaptation\/\" \/>\n<meta property=\"og:site_name\" content=\"Maltem Insight Performance\" \/>\n<meta property=\"article:published_time\" content=\"2018-02-05T12:52:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-11-04T14:39:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.insight-performance.com\/wp-content\/uploads\/2017\/12\/shutterstock_383205124.jpg\" \/>\n<meta name=\"author\" content=\"mip\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"The service desk and the law of adaptation\" \/>\n<meta name=\"twitter:description\" content=\"BeMerryCorp has international subsidiaries (head offices, warehouses...). Its service desk must therefore manage the satisfaction of its customers.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.insight-performance.com\/wp-content\/uploads\/2017\/12\/shutterstock_383205124.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@MaltemIP\" \/>\n<meta name=\"twitter:site\" content=\"@MaltemIP\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"mip\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/insight-performance.com\/en\/blog\/2018\/02\/05\/the-service-desk-and-the-law-of-adaptation\/\",\"url\":\"https:\/\/insight-performance.com\/en\/blog\/2018\/02\/05\/the-service-desk-and-the-law-of-adaptation\/\",\"name\":\"Maltem Insight Performance: The service desk and the law of adaptation\",\"isPartOf\":{\"@id\":\"https:\/\/insight-performance.com\/#website\"},\"datePublished\":\"2018-02-05T12:52:47+00:00\",\"dateModified\":\"2022-11-04T14:39:55+00:00\",\"author\":{\"@id\":\"https:\/\/insight-performance.com\/#\/schema\/person\/5797f8bd1de07c0714ee0028507b75d2\"},\"description\":\"BeMerryCorp has international subsidiaries (head offices, warehouses...). 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