Nowadays, almost all companies have an Information System. As the interface between teams and businesses, its performance is directly linked to the efficiency of the organization.
The supervision of the IS thus becomes essential. But is this project being carried out effectively?
Reminder of the impact of incidents on the business
A failing IS is a financial loss for the company. Don’t you see why?
In August 2019, British Airways is facing an incident in its check-in system. The airline is facing more than 200 flight delays for 18,000 passengers. Between reimbursements and brand image damage, the financial losses weigh heavily on the business.
While this is an example of a highly structured company, companies of all sizes experience micro breakdowns on a daily basis that have critical consequences for the overall health of the organization.
Tools in place, but they don’t solve everything
For all known IT incidents, it is certain that monitoring tools were in place within companies of this scale. So what went wrong? Very often, it is obsolescence.
The obsolescence of an old measurement strategy, defined at the time of implementation and which has not followed the evolution of the IS. The obsolescence of the solutions themselves when production has been favored over upgrades.
In IT, this translates into the implementation of monitoring indicators, certainly, but sometimes in a chaotic way, often without an overall vision of the system, and almost always without any link with those already in place.
Having monitoring tools is therefore a start, but without an adequate strategy the risk is to waste time, energy, and in fine not to solve the incidents.
A strategy for successful monitoring
Every IT department is faced with the same problems: optimizing the monitoring of tools, as well as the monitoring of processes. Through different touch points, network and application perimeters can be observed, and IT incidents better understood to accelerate troubleshooting.
The measurement strategy is the logical link between all these points. When we refer to the unified vision in our MIP Solution, we are talking about a strategy that places the end user as the target of performance. Network AND application performance monitoring at the global level.
What are the benefits of a measurement strategy?
Let’s think first of the HelpDesk. The support teams finally discover efficient and easy-to-use tools:
- Clear metrics: fewer « draft » metrics for optimal readability and a better understanding of the IT incident from the end-user’s perspective
- Updated indicators: fewer « ghost » metrics created by predecessors whose usefulness and correspondence are not known
- Guaranteed operational continuity, with appropriate metrics and dashboards
Another benefit of the measurement strategy is to identify the limits of the Information System. For example, determine if SLAs (Service Level Agreements) are met.
How do I know if I already have a measurement strategy?
Simple criteria allow you to analyze and verify if a measurement strategy is in place within your organization. You will find them explained in our white paper available for free download.
For more information, you can also contact the MIP team who will be happy to conduct an audit of your IS!
